Offshoring upstarts are making so many inroads, in fact, that by 2012, they'll significantly dilute India's dominance, says consultancy Gartner (IT). The consulting firm says that by 2010 about 30% of Fortune 500 enterprises will outsource to three or more countries, from less than 10% today. "So many governments have realized what an opportunity this is and there's a lot of effort being spent in promoting their countries to the market," says Johan Gott, manager of A.T. Kearney's Global Services Location Index.
The jockeying has become so intense, and the field so wide, that the big challenge facing many new entrants isn't just getting established as an offshoring hub but hanging onto that distinction. Since 2005, when A.T. Kearney last compiled its list, it has added 10 new countries, including Latvia, Uruguay, Mauritius, Lithuania, Sri Lanka, Pakistan, Morocco, Senegal, and Ukraine. Four of those countries ranked in the top 25 in the 2007 list, released in March.
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3 comments:
Nice post Emeka. Africa can seize this opportunity by adopting international standards for communications infrastructure. We also need expatriates to come back to Africa and invest in science and technology education, then we can start to build African versions of Wipro, Infosys, and Tata’s.
There are also some opportunities for outsourcing within Africa itself. Many multinationals have businesses in Africa that are not part of its core. If an African entrepreneur wants to get into BPO, the best bet is to look inside the continent for outsourcing opportunities then scale outside to larger markets such as Europe or North America.
Furthermore, because of the turnover rate in the BPO industry in India, look for India to start outsourcing work to Africa in the next 5-10 years.
Nubian Cheetah (Nii)
Emeka,
I like the way you bill this as an opportunity.
Taking a leaf out of Friedman's book: flattening is not restricted to a region or country alone. With the proliferation of technology and knowhow, leveraging on the globalization is only going to be constrained by lack of imagination
Central America is becoming an attractive outsourcing destination. GO Global is opening a BPO center in Guatemala. There are many English-speaking graduates qualified to process finance and accounting functions.
Arlene Hauben
GO Global
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